Colin Slade SVP of AI Strategy and Customer Success

Media kit

Press and podcast kit

Everything a host, producer or event organizer needs to introduce Colin Slade accurately. The bios below are final copy. Please paste them rather than paraphrasing, because a reworded title creates a second version of him in search results.

Before you publish: there is a New Zealand rugby union player with the same name, a 2011 Rugby World Cup winner with the All Blacks. He is a different person. If your listing needs a short qualifier, use Colin Slade, SVP of AI Strategy and Customer Success at Cloudbeds.

Name and title, exactly

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Name: Colin Slade

Title: SVP of AI Strategy and Customer Success

Employer: Cloudbeds

Combined: Colin Slade, SVP of AI Strategy and Customer Success, Cloudbeds

Bios

25-word bio

25 words · Conference program, podcast show notes, a one-line introduction.

Colin Slade is SVP of AI Strategy and Customer Success at Cloudbeds. He publishes what his team builds with AI, including real costs and failures.

50-word bio

50 words · Speaker page, newsletter guest slot, panel introduction.

Colin Slade is SVP of AI Strategy and Customer Success at Cloudbeds, a 750-person hospitality technology company. He co-leads a 250-person customer success organization and drives companywide AI strategy. His team has built more than 150 internal AI agents and automated roughly 7,000 work hours each month without adding headcount.

100-word bio

100 words · Press release, long-form speaker profile, award submission.

Colin Slade is SVP of AI Strategy and Customer Success at Cloudbeds, a hospitality technology company of roughly 750 people across 45 countries. He co-leads a customer success organization of about 250 people and sets AI strategy across the company. Over the past year his team has built more than 150 internal AI agents, automated roughly 7,000 work hours each month, and delivered millions in efficiency gains without adding headcount. Alongside that work he publishes field notes for post-sales leaders under the heading Proof, Not Hype, reporting the tools, the steps, the cost, and the runs that did not work.

Headshots

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Speaking topics

Patterns, Not Tickets: What Your Support Data Already Knows

Most post-sales teams sit on years of tickets, transcripts and churn records and read them one row at a time. Colin walks through what changes when a team reads the whole pile at once instead. He covers the Zendesk triage run that processed 650 tickets in thirty minutes and surfaced a documentation gap that was invisible ticket by ticket, and the churn analysis that cost about one hundred dollars and found that a large share of so-called churn was business closures and acquisitions rather than product failure. The talk is a method, not a tool demo.

Proof, Not Hype: Reporting AI Work Honestly

Colin leads AI strategy inside a 750-person company and publishes what it actually cost. This talk is about the reporting discipline that makes an AI program believable to a skeptical executive team: naming the real dollar figure, naming the runs that did not work, and separating the efficiency a team can defend from the efficiency a vendor deck promises. Useful for leaders who are being asked to show a return on AI spend and do not want to overclaim their way into a credibility problem.

Permission to Move at a Human Pace

The pace of AI releases is outrunning the people expected to adopt them, and most post-sales leaders have nobody telling them it is reasonable to find that hard. Colin talks openly about feeling behind, about going quiet for four months, and about why the relationship half of customer experience is the part worth protecting. This is the talk for an audience that has been given plenty of tooling and no permission.

Past appearances

Each entry carries the schema type that matches what it is. The [Un]Churned episode is marked up as a podcast episode with Colin as a guest, not as an article he wrote.

Profiles

Inquiries

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Inquiry address not confirmed No public inquiry address is recorded in Colin's knowledge base, so this page does not invent one. Until it is supplied, the working route is a direct message on LinkedIn. See question 3 in the client-questions register.