Newsletter archive
Field notes
What is actually working with AI in customer experience, written up by Colin Slade as the work happens. Tools, steps, real costs, and the runs that did not pan out.
No issues published here yet
The archive is built and ready. Issues have not been migrated into it, so rather than fill the page, it says so.
Archive content pending Nothing here is written for Colin. Publishing invented issues under his byline would be the one thing this whole site is designed to prevent. Supply an export of the existing newsletter, or the first issue, and the archive populates from markdown with no template changes. See question 7 in the client-questions register.Field notes on AI in customer success
Field-tested lessons from the work itself, including what it cost and what did not work. Roughly weekly.
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